Terms & Conditions

By booking lessons with Excel Driving Tuition, you agree to the following terms and conditions. These are in place to ensure safety, fairness and professionalism for all pupils.

Important Information

Driving Test Bookings

While we fully prepare and support all learners for their practical driving test, we cannot guarantee driving test availability or specific test dates. Test bookings are managed by the DVSA and are outside of our control.

From 31st March 2026, we will no longer be able to book driving tests on behalf of pupils. All learners must book their own practical driving test through the official DVSA booking system.

We are always happy to:

  • Advise when you are test-ready
  • Help you choose a suitable date
  • Guide you through the booking process if needed

Our priority is ensuring you are fully prepared and confident before test day.

Test Centre Policy

We currently provide test-day support and operate exclusively at:

Norwich (Peachman Way) Driving Test Centre

All practical tests, mock tests and intensive course test bookings must therefore be arranged at this centre.

If you choose to book your test at an alternative test centre, you will need to arrange the use of another instructor’s vehicle.

Focusing on one test centre allows us to:

  • Be highly familiar with local routes
  • Prepare you for common road layouts and challenges
  • Deliver targeted and structured test preparation

This helps ensure you feel confident and well prepared on the day of your test.

Intensive Courses

Intensive courses are available in 20, 25 and 30 hour formats and are designed for learners who have already had some driving experience.

Before booking an intensive course, an Assessment Lesson is strongly recommended to ensure you select the most suitable course length based on your current ability.

Please note:

  • We cannot guarantee a test date to align with your course.
  • Course hours are focused on helping you reach test standard safely and confidently, not simply completing a set number of hours.
  • If you are not yet test-ready at the end of your intensive course, additional lessons can be purchased to continue progressing with your instructor.

Our priority is always safety, confidence and long-term driving ability.

Terms at a Glance

Lessons

  • All lessons are 90 minutes and 1-to-1.
  • Payment is required in advance.

Cancellations

  • 48 hours’ notice is required to cancel or rearrange a lesson.
  • Less than 48 hours’ notice will be charged in full.
  • A maximum 15-minute waiting time will be allowed if you are late.

Block Bookings

  • Must be paid in full before starting.
  • Valid for 3 months from purchase.

Intensive Courses

  • Require a non-refundable deposit to secure dates.
  • Remaining balance must be paid before the course starts.
  • Extra lessons can be added if more time is needed.

Driving Tests

  • We cannot guarantee test availability.
  • From 31st March 2026, pupils must book their own tests.
  • We operate exclusively at Norwich (Peachman Way) Driving Test Centre.
  • If we do not provide our vehicle for the test, you may attend your test in your own suitable vehicle (subject to DVSA rules).

Professional Standards

  • Fully qualified ADIs
  • Fully DBS checked
  • Safe and respectful learning environment

Full Terms & Conditions

1. Instructor Standards

All instructors are fully qualified Approved Driving Instructors (ADIs) and are fully DBS checked.

We are committed to providing a safe, professional and respectful learning environment at all times.

2. Lesson Structure

  • All standard lessons are 90 minutes unless otherwise agreed.
  • Lessons are delivered on a 1-to-1 basis.
  • Intensive courses are structured and scheduled in advance.
  • Lesson content may be adapted based on safety, weather conditions or pupil ability.

3. Payment Terms

  • Payment must be made in advance of the lesson, unless otherwise agreed.
  • Block bookings must be paid in full before the first lesson.
  • Block booking discounts apply to standard lessons only.
  • Block bookings are valid for 3 months from the date of purchase.
  • Block bookings are non-transferable and non-refundable once commenced.

Failure to make payment may result in the loss of your reserved lesson slot.

4. Intensive Courses

  • Intensive courses require a non-refundable deposit at the time of booking to secure dates.
  • The remaining balance must be paid before the course start date.
  • Course hours are designed to help you reach test standard safely and confidently, not simply to complete a set number of hours.
  • We cannot guarantee a driving test date to align with your course.
  • If you are not test-ready at the end of your course, additional lessons may be purchased.

Course hours must be used within the agreed timeframe.

5. Cancellation Policy

A minimum of 48 hours’ notice is required to cancel or rearrange a lesson.

  • Cancellations with less than 48 hours’ notice will be charged in full.
  • Non-attendance will be charged in full.
  • Intensive course sessions cancelled without sufficient notice will be deducted from course hours.

Exceptional circumstances may be considered at the instructor’s discretion.

If we cancel due to illness, vehicle issues or unforeseen circumstances, your lesson will be rearranged at no charge.

6. Arrival & Waiting Policy

Lessons will start and finish at the agreed location.

We will endeavour to notify you of our arrival; however, this may not always be possible due to network connectivity issues.

It is the pupil’s responsibility to be ready and waiting at the agreed time and to look out for our arrival. Instructors will not come to the door.

If a pupil is late:

  • A maximum waiting time of 15 minutes will be given.
  • After 15 minutes, the lesson will be cancelled and charged in full.
  • Lessons will still finish at the originally scheduled end time.

7. Driving Test Bookings

Driving test availability and booking dates are controlled by the DVSA, and we cannot guarantee specific test dates.

From 31st March 2026, pupils must book their own practical driving test through the official DVSA booking system.

We will advise when you are test-ready; however, the instructor reserves the right to refuse the use of the tuition vehicle for a test if:

  • The pupil is not deemed test-ready
  • Payment is outstanding
  • The test is booked at a different test centre

If we do not provide our vehicle for your test, you may attend your test in your own suitable vehicle, subject to DVSA rules.

8. Test Centre Policy

We operate exclusively at:

Norwich (Peachman Way) Driving Test Centre

All mock tests, practical tests and intensive course test bookings must therefore be arranged at this centre.

If you choose to book your test at an alternative centre, you will need to arrange the use of another instructor’s vehicle.

9. Fitness to Drive

Pupils must:

  • Hold a valid UK provisional or full driving licence
  • Ensure they are legally fit to drive
  • Inform the instructor of any medical conditions or medication that may affect driving
  • Not be under the influence of alcohol or drugs

Lessons will be terminated immediately if a pupil is deemed unfit to drive, and the lesson fee will still apply.

10. Behaviour

We maintain a professional, safe and respectful learning environment.

Aggressive, abusive or inappropriate behaviour will result in immediate termination of lessons without refund.

11. Data Protection

All personal information is handled confidentially and used solely for the purpose of delivering driving tuition and related communication.

For more information about how your data is handled, please refer to our Privacy Policy.